Privacy Policy

Dynamic Lab Services Inc. (“DLS”, “we”, “us”) respects your privacy. This policy explains what information we collect through this website and clinician portal, and how we use it.

Information we collect

We collect information you provide directly: clinic and contact details (name, email, phone, address), account registration details, and the order information you submit (including patient references, clinical specifications, and uploaded scan or prescription files). We also collect basic technical data such as your IP address and browser type to operate and secure the site.

How we use it

We use your information to verify your account, fabricate and fulfill orders, communicate with you about orders and your account, provide order and invoice status, and meet our legal and accounting obligations.

Service providers

We use trusted third-party services to operate the portal, including Zoho (order management, accounting, and file storage) and email delivery providers. These providers process information on our behalf and only as needed to provide their services. We do not sell your personal information.

Data retention & security

We retain information for as long as needed to provide our services and meet legal requirements. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

Your choices

You may request access to, correction of, or deletion of your personal information, subject to legal and record-keeping requirements. To make a request, contact us using the details below.

Contact

Dynamic Lab Services Inc.
1573 Mallard Dr, Courtenay, B.C. V9N 8L8
info@dynamiclabservices.com